Eleven channels in.
One workspace out.
WhatsApp, Messenger, Instagram, Threads, YouTube, TikTok, Shopee, Lazada, email and calls — in one inbox, with the customer's history and their CRM case beside it. More done per shift. Fewer errors. A lower cost to run.
11
channels, one queue
1
system of record, in sync
0
VPN logins to take a call
Inbox
12Aisha Tan
2mAhmad Faizal
14mMessenger
Mei Ling
31mTikTok
Kumar S.
1hShopee
Rahmat A.
1hNurul H.
2hThreads
Aisha Tan
WhatsApp · +60 12 345 6789
Suggested reply
"Here you go — everything in the promo is on this page. Anything you'd like me to check stock on?"
Aisha Tan
Customer since 2023
CRM case
Synced#00042817
Weekend promo enquiry
Customer asked if the weekend 30% promo is active; agent confirmed and shared the catalogue.
Outbound today
42 / 70
Every conversation lands in the same queue
Four hidden taxes
on every single shift.
Constant tool-switching
TIMEHunting across separate consoles all shift long.
Manual case entry
ERRORSEvery interaction re-keyed into the CRM by hand.
Missed messages
MISSEDNo live-agent handover means it is checked by hand — or missed.
Calls behind a VPN
SPEEDLogin friction and a slower connection on every call.
Every one of these is agent time, an error, or a lost customer — and every one is measurable.
Built to remove
the busywork.
Single shared inbox
WhatsApp, Messenger, Instagram, Threads, YouTube, TikTok, Shopee, Lazada and email — one queue, one set of keyboard shortcuts.
AI conversation summaries
Every thread summarised automatically, ready to drop straight into a case. Bring your own Claude key, or use the built-in rules engine.
Suggested replies
Drafts written in your brand tone, so agents answer faster and more consistently.
Unified customer history
Every past interaction on every channel, in one place — no hunting for context.
Two-way CRM sync
Cases created and updated automatically. No manual data entry, no copy-paste errors.
Productivity dashboard
Volumes, response times against SLA and outbound-call progress, live.
Per-channel availability
An agent covering social and inbound calls is not hit by both at once — channels switch on and off per shift.
Calls in the browser
Make and take calls inside the workspace through a secure bridge to your existing telephony — off VPN.
QA and daily reporting
A daily report per agent broken down by channel, plus supervisor QA on resolved threads.
Your tools, connected —
not ripped out.
Each channel reaches Titan through its official API, configured from one settings page. Some need platform approval — that is arranged together during onboarding.
Official WhatsApp Cloud API
Messenger
Meta Graph API
Meta Graph API
TikTok
TikTok Business & Shop API
Threads
Meta Graph API
YouTube
YouTube Data API
Shopee
Shopee Open Platform
Lazada
Lazada Open Platform
IMAP / Microsoft Graph / Google Workspace
Calls
Cisco Finesse & Jabber (CTI) + browser voice bridge
Web Chat
Titan Web SDK
No more
manual case entry.
Conversation happens
Across any channel, inside the workspace.
AI writes the summary
Context, intent and outcome captured.
Case created or updated
Pushed to your CRM automatically.
Agent moves on
No copy-paste, no double entry.
Your CRM stays the system of record — it just stops being data-entry work. This is where the biggest daily time saving lives.
Calls, right
in the browser.
Today
Agents VPN in, then take calls — routing all their traffic through the tunnel and slowing everything else down.
With Titan
Make and receive calls inside the workspace, in the browser. No VPN, and no separate softphone to install — Cisco Finesse and Jabber connect straight through.
Agent's browser
Secure voice bridge (your DMZ)
Your existing telephony
Off VPN · internet speeds back up · better call quality · chat and calls on one screen.
See the whole floor
in one view.
Volume by channel, response times against SLA, cases created, and outbound-call progress — live, without anyone assembling a report.
- Presence per agent, and which channels each has switched on
- Unassigned queue ordered by who is closest to breaching
- SLA breach alerts the moment the clock runs out
- Daily productivity by agent, broken down by channel
Team dashboard
LiveConversations
1,240
Avg 1st response
2m 04s
Cases synced
318
Outbound calls
286/350
Volume by channel
Response time vs SLA
Blast the campaign.
Answer the replies.
Send email and WhatsApp campaigns to the same contacts your agents already talk to — then handle every reply in the inbox, in the same thread. Consent is checked again at send time, on every single message.
Email blasts
Subject, preheader, from-name and reply-to per campaign. Open and click tracking, merge tags, and a one-click unsubscribe in every footer.
WhatsApp blasts
Multiple official numbers, each with its own purpose, quality rating and daily send cap. Template sends through the official Cloud API.
Consent, enforced
Opted-out contacts are excluded when the audience is built and re-checked when each message is about to send. Unsubscribes land on the contact instantly.
Weekend promo · 30% off storewide
Email · Danone Care · audience: opted-in, high value
Recipients
8,420
Delivered
8,311
Opened
3,942
Clicked
1,106
Unsubscribed
17
What others bolt on,
Titan ships built in.
| What matters | Titan | Salesforce Service Cloud | Zendesk | Zoho Desk |
|---|---|---|---|---|
| Works alongside your existing CRM | ~ | ~ | ||
| Native Shopee, Lazada & TikTok in one inbox | ~ | ~ | ~ | |
| Messaging service + campaigns together | ~ | ~ | ~ | |
| Calls in-browser, off VPN, on your telephony | ~ | ~ | ~ | |
| AI summaries + suggested replies | ||||
| Per-channel agent availability | ~ | ~ | — | |
| Runs alongside current tools — phased rollout | — | — | — | |
| Local language, data residency & support | — | — | — |
✓ built in · ~ via add-ons or partners · — not typical. Competitor capabilities vary by edition, add-ons and configuration.
Start alongside what you have.
Expand as it earns trust.
Wrap
Bring your channels into one workspace and connect your CRM. Runs alongside what you already use — nothing ripped out.
Automate
AI summaries, two-way cases and suggested replies. Close the handover gaps that get checked by hand today.
Consolidate
Browser calling off VPN; retire overlapping licences as the workspace proves out.
No big-bang switch. Each phase pays off on its own — and de-risks the next.
Four roles. Four portals.
One click.
Every portal below is the real product running on seeded data. Open two in separate windows and watch them update each other — nothing on screen needs a refresh.
Prefer the form? Sign in at
/login
— every demo account uses the password
b842e2328178.